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Customer Portal Search isn't searching organisation's tickets


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Hi Team,

I've had a bit of a look around, but cannot see if this has already been logged.

When an external customer searches for a phrase in the customer portal, it will only search the tickets that the customer is an owner of. It does not appear to search for tickets if a different customer within the same organisation logged the ticket.

i.e: - a search for 'Invoice not downloaded' which we know to be: IN00000687


I was logged in as myself and was unable to find the ticket.

However, when I logged in as 'UK_Review' (a test account and the creator of the ticket: IN00000687), I was able to see the ticket:


Many thanks,


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