mojahidm Posted January 7, 2019 Share Posted January 7, 2019 Hi Team, I've had a bit of a look around, but cannot see if this has already been logged. When an external customer searches for a phrase in the customer portal, it will only search the tickets that the customer is an owner of. It does not appear to search for tickets if a different customer within the same organisation logged the ticket. i.e: - a search for 'Invoice not downloaded' which we know to be: IN00000687 I was logged in as myself and was unable to find the ticket. However, when I logged in as 'UK_Review' (a test account and the creator of the ticket: IN00000687), I was able to see the ticket: Many thanks, Mojahid Link to comment Share on other sites More sharing options...
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