Adam@Greggs Posted January 4, 2019 Share Posted January 4, 2019 We have a problem with two of our folders in the email function of Service Manager. We setup an auto responder, but due to issues with what the system that was sending the alerts that we wanted to log, we've ended up with 377,000 emails in our Deleted and Sent Items folder. I can't empty the folders as it loses connection, but I can move the emails in batches of 500 to another folder and empty that folder. Is there any way to select larger batches of email or is it a case of opening a ticket to have it cleared? Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 7, 2019 Share Posted January 7, 2019 @Adam@Greggs it might be worth contacting support to see if there is anything they can assist with - https://www.hornbill.com/support/ Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 7, 2019 Share Posted January 7, 2019 Have you tried deleting the emails from within Administration? Just be careful with deleting the entire content of a folder as deleting an email that is linked to a request would mean that the full email would no longer be available from the request. Regards, James Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now