J_Tamburrini 7 Posted January 3, 2019 Share Posted January 3, 2019 Guys, I have created a service in the service portfolio. from the below you can see i have made sure the CI is visible in the portals and are published. However in the customer portal it says no catalog item is set against it !?! I created a fresh TEST service and CI just to make sure and that didn't work either, however Samwoo tested his and and it works so i guess its localized just to me? I then added a new CI to another existing service and it shows up.... I suspect the head cold i have has gotten the better of me and i making a stupid mistake...?!?! also important to note this error is only on the self service portal as we can rasie a ticket against this service and ci on the analysts side. Link to post Share on other sites
ArmandoDM 60 Posted January 3, 2019 Share Posted January 3, 2019 Hello @J_Tamburrini is the catalog item for Changes. If YES, then you need to enable the app-setting below in order to see it, because if you are not allowed to raise changes from the portal then the catalog for changes are not visible. guest.servicemanager.portal.additionalRequestTypes.change Regards Armando Link to post Share on other sites
J_Tamburrini 7 Posted January 3, 2019 Author Share Posted January 3, 2019 That works a treat! Thank you @ArmandoDM Link to post Share on other sites
ArmandoDM 60 Posted January 4, 2019 Share Posted January 4, 2019 no worries @J_Tamburrini Link to post Share on other sites
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