J_Tamburrini 7 Posted January 3, 2019 Share Posted January 3, 2019 Guys, I have created a service in the service portfolio. from the below you can see i have made sure the CI is visible in the portals and are published. However in the customer portal it says no catalog item is set against it !?! I created a fresh TEST service and CI just to make sure and that didn't work either, however Samwoo tested his and and it works so i guess its localized just to me? I then added a new CI to another existing service and it shows up.... I suspect the head cold i have has gotten the better of me and i making a stupid mistake...?!?! also important to note this error is only on the self service portal as we can rasie a ticket against this service and ci on the analysts side. Link to post Share on other sites
ArmandoDM 56 Posted January 3, 2019 Share Posted January 3, 2019 Hello @J_Tamburrini is the catalog item for Changes. If YES, then you need to enable the app-setting below in order to see it, because if you are not allowed to raise changes from the portal then the catalog for changes are not visible. guest.servicemanager.portal.additionalRequestTypes.change Regards Armando Link to post Share on other sites
J_Tamburrini 7 Posted January 3, 2019 Author Share Posted January 3, 2019 That works a treat! Thank you @ArmandoDM Link to post Share on other sites
ArmandoDM 56 Posted January 4, 2019 Share Posted January 4, 2019 no worries @J_Tamburrini Link to post Share on other sites
.thumb.JPG.dad07e6d8d585d6fa912b4d398977149.JPG)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now