J_Tamburrini Posted January 3, 2019 Share Posted January 3, 2019 Guys, I have created a service in the service portfolio. from the below you can see i have made sure the CI is visible in the portals and are published. However in the customer portal it says no catalog item is set against it !?! I created a fresh TEST service and CI just to make sure and that didn't work either, however Samwoo tested his and and it works so i guess its localized just to me? I then added a new CI to another existing service and it shows up.... I suspect the head cold i have has gotten the better of me and i making a stupid mistake...?!?! also important to note this error is only on the self service portal as we can rasie a ticket against this service and ci on the analysts side. Link to comment Share on other sites More sharing options...
ArmandoDM Posted January 3, 2019 Share Posted January 3, 2019 Hello @J_Tamburrini is the catalog item for Changes. If YES, then you need to enable the app-setting below in order to see it, because if you are not allowed to raise changes from the portal then the catalog for changes are not visible. guest.servicemanager.portal.additionalRequestTypes.change Regards Armando Link to comment Share on other sites More sharing options...
J_Tamburrini Posted January 3, 2019 Author Share Posted January 3, 2019 That works a treat! Thank you @ArmandoDM Link to comment Share on other sites More sharing options...
ArmandoDM Posted January 4, 2019 Share Posted January 4, 2019 no worries @J_Tamburrini Link to comment Share on other sites More sharing options...
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