Joanne Posted January 2, 2019 Share Posted January 2, 2019 Hello, I created a NEW routing rule to create a service request but the ticket doesn’t include the attachment. The attachments seems to only be added on updating via an email but not for new tickets, it there a setting that I am missing? Many Thanks Jo Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 2, 2019 Share Posted January 2, 2019 @Joanne At the moment routing rules will not add the email attachments automatically to the request in the 'Attachments' section. To access them you have go to the email at the bottom of the timeline and click on 'View Email' option to view the source email and any attachments. Cheers Martyn Link to comment Share on other sites More sharing options...
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