Hornbill LDAP Import Issues

[Izu]

We have identified some issues within the LDAP_Import log files and we would like some clarification/investigation.

The issues are as follows:

1. The user account entries in the log files provides details of accounts in which errors have occurred during the creation/update process but no entries for user

accounts that have been successfully created or updated.
It does seem that the difference in user account information has been in place after we implemented the new LDAP Import utility.

2.We have observed that the size of the log file varies between 4KB and 944KB and the runtime for the 4KB log is just over 3 minutes while that for a file above 900+KB is

20+ minutes. We would like to know the reason for this disparity.

3. Furthermore, there are differences on a day-to-day basis on the 'Error Count', 'Profiles Updated' and 'Images Updated' values  hence  we would like to know the

reason for the wide disparity in these values between daily log files.

Below are extracts from the log files generated on the 19th and 20th December 2018.

 

2018/12/20 21:33:18 [ERROR] Error Count: 18
2018/12/20 21:33:18 [MESSAGE] Accounts Processed: 3997
2018/12/20 21:33:18 [MESSAGE] Created: 0
2018/12/20 21:33:18 [MESSAGE] Updated: 1
2018/12/20 21:33:18 [MESSAGE] Status Updates: 0
2018/12/20 21:33:18 [MESSAGE] Profiles Updated: 3994
2018/12/20 21:33:18 [MESSAGE] Images Updated: 23
2018/12/20 21:33:18 [MESSAGE] Groups Added: 6
2018/12/20 21:33:18 [MESSAGE] Groups Removed: 0
2018/12/20 21:33:18 [MESSAGE] Roles Added: 1
2018/12/20 21:33:18 [MESSAGE] Time Taken: 3m18s
2018/12/20 21:33:18 [MESSAGE] Total Traffic: 4086
2018/12/20 21:33:18 [MESSAGE] ---- XMLMC LDAP Import

2018/12/19 21:53:22 [ERROR] Error Count: 7187
2018/12/19 21:53:22 [MESSAGE] Accounts Processed: 3996
2018/12/19 21:53:22 [MESSAGE] Created: 2
2018/12/19 21:53:22 [MESSAGE] Updated: 0
2018/12/19 21:53:22 [MESSAGE] Status Updates: 0
2018/12/19 21:53:22 [MESSAGE] Profiles Updated: 0
2018/12/19 21:53:22 [MESSAGE] Images Updated: 3990
2018/12/19 21:53:22 [MESSAGE] Groups Added: 5
2018/12/19 21:53:22 [MESSAGE] Groups Removed: 0
2018/12/19 21:53:22 [MESSAGE] Roles Added: 3993
2018/12/19 21:53:22 [MESSAGE] Time Taken: 23m21s
2018/12/19 21:53:22 [MESSAGE] Total Traffic: 15185
2018/12/19 21:53:22 [MESSAGE] ---- XMLMC LDAP Import

 
 

[Izu]

Based on the above issues highlighted above, we would like to know the reason for the change in the content of the log files between the previous and the current LDAP Import utility.

 

Rgds,

Izu

[Gerry]

@Izu

Of the two logs, one looks like an incremental import, the other looks like a full import. I believe the tool does both types of import and that depends on the way you run it.  I can only assume that both of the above logs were generated from different run method - although that is a just an assumption on my part

Gerry

[Victor]

@Izu

On 12/21/2018 at 3:20 PM, Izu said:

The user account entries in the log files provides details of accounts in which errors have occurred during the creation/update process but no entries for user accounts that have been successfully created or updated.

1

You need to change the level of logging to DEBUG to see these details

On 12/21/2018 at 3:20 PM, Izu said:

We have observed that the size of the log file varies between 4KB and 944KB and the runtime for the 4KB log is just over 3 minutes while that for a file above 900+KB is 20+ minutes. We would like to know the reason for this disparity.

 

The reason is the number of images processed: 23 vs. 3990. The number of errors adds up to this as well.

On 12/21/2018 at 3:20 PM, Izu said:

Furthermore, there are differences on a day-to-day basis on the 'Error Count', 'Profiles Updated' and 'Images Updated' values hence we would like to know the reason for the wide disparity in these values between daily log files.

 

Log files in DEBUG mode should answer this.