Site is skipped in Capture unless it's Mandatory

[Claire Holtham]

This is very odd, I wanted to make 'site' optional on a form. I'm using the standard 'Select Site' form. Easy enough, I just set 'Is Mandatory' to 'false'.

However when I raised a test call it just skipped over the question, I can use the 'back' button to go back and enter a site, but should it behave like that?

Cheers,

Claire

[ArmandoDM]

Hi @Claire Holtham

even if the site is marked as optional you should still see the form.
I was unable to replicate this issue, so if you could provide more details about your pro cap we can try to replicate.
Can you see any error in the browser console?

Regards

Armando

[Claire Holtham]

Here's the capture, it's pretty straight forwards, I don't know why it's complaining.

To be clear, it does include the Site page, only it doesn't pause there when raising a new ticket. It flashes up and whooshes past.

Using the back button allows you to go back to it, and enter a site.