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Site is skipped in Capture unless it's Mandatory

Claire Holtham

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This is very odd, I wanted to make 'site' optional on a form. I'm using the standard 'Select Site' form. Easy enough, I just set 'Is Mandatory' to 'false'.

However when I raised a test call it just skipped over the question, I can use the 'back' button to go back and enter a site, but should it behave like that?



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Here's the capture, it's pretty straight forwards, I don't know why it's complaining.

To be clear, it does include the Site page, only it doesn't pause there when raising a new ticket. It flashes up and whooshes past.

Using the back button allows you to go back to it, and enter a site.


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