Martyn Houghton Posted December 20, 2018 Share Posted December 20, 2018 Is it currently possible to give a user sufficient rights so that they can send email from a shared mailbox via the Service Manager request, but not have the number of unread emails in said mailbox indicated on the top status bar next to notifications? Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted December 20, 2018 Share Posted December 20, 2018 Hi @Martyn Houghton, In order to see the message notifications, the user has to have the "Can Get Message" right associated to the mailbox. The fact that he can send, doesn't mean he can read. Is all about rights. Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 20, 2018 Author Share Posted December 20, 2018 @Daniel Dekel Wouldn't that stop the analyst from opening email from the Request using the 'View Email' option? Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted December 20, 2018 Share Posted December 20, 2018 @Martyn Houghton, Actually, if the user would not have the "Can Get Message" right, he would get a permission denied when opening the email to view. Cheers, Daniel. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted December 20, 2018 Share Posted December 20, 2018 Sorry @Martyn Houghton, you actually, do not want to see the indicator? I thought you did wanted. That is not possible, if you can read messages, you will get the indicator. Sorry! Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 20, 2018 Author Share Posted December 20, 2018 @Daniel Dekel That's our's our issue, we want the analyst be able to send and also view the emails, but not access the shared mailbox directly or have the unread email count on their notification bar, as they are not responsible for dealing the the mailbox. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 20, 2018 Author Share Posted December 20, 2018 @Daniel Dekel Could an enhancement be raised to have an additional right to control whether the maibox is unread count is included in the users notificaiton bar unread email count? Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted December 20, 2018 Share Posted December 20, 2018 I'm not sure what would happen if the user removed his email notification flag in the profile. Not sure that would work, but worth trying. If it does nothing, perhaps we can use this flag to remove the notification icon for the email. Link to comment Share on other sites More sharing options...
samwoo Posted December 22, 2018 Share Posted December 22, 2018 It would also be beneficial for us to be able to have the control to create a job role to make sure that people can still use the mailbox (for example being able to email customers from within the request) but for them not be able to access the mailbox itself within Hornbi. These users should still be able to access any emails related to the request. This would also mean hiding those unread email notifications to these users since it would be pointless for them to know how many emails are in the mailbox - as @Martyn Houghton is pointing out. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 24, 2018 Author Share Posted December 24, 2018 @Daniel Dekel On 12/20/2018 at 9:08 AM, Daniel Dekel said: I'm not sure what would happen if the user removed his email notification flag in the profile. Not sure that would work, but worth trying. If it does nothing, perhaps we can use this flag to remove the notification icon for the email. I give it a try, but as we have a significant number of shared mailboxes and we want to only display the notification of unread emails for certain mailboxes to certain analysts, but said analyst need to be able to send and view emails from the some of the other shared mailboxes as they provide 2nd Tier cover etc. Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted December 24, 2018 Share Posted December 24, 2018 @samwoo , @Martyn Houghton, I think I have the solution for both of you. In the Shared Mailbox Rights tab in the Admin Tool, you need to uncheck the "Can Get Folder Properties". If this is unables, than the user will not have rights to see the email folders and therefore the entire email view for that particular mailbox will be hidden for these users. That will also make the notifications disappear but it will still allow to view a single email and send emails. Hope this helps. And by the way... Merry Christmas and happy new year! Daniel. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 24, 2018 Author Share Posted December 24, 2018 @Daniel Dekel Thanks for the update and we will give that a go after our change freeze is finished. Also thanks for all your help and assistance this year. Hope you have a great Christmas and New Year break. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
samwoo Posted December 24, 2018 Share Posted December 24, 2018 Thanks @Daniel Dekel 1 Link to comment Share on other sites More sharing options...
Lauren Posted January 2, 2019 Share Posted January 2, 2019 Hi @Daniel Dekel We've just implemented this change in our instance and it works - our 2nd and 3rd Line analysts are very grateful! Thanks Lauren 1 Link to comment Share on other sites More sharing options...
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