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Feedback Rating - date of feedback field


Martyn Houghton
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As the feedback rating field (h_rating) is held in the main request table table 'h_itsm_request' there is no corresponding date field to indicate when it was rated. In our instance we give the customer 30 days to rate the incident after it has been closed, so from a reporting point of view it would be good to be able to capture this as a measure and have a date field when the rating we given, not when the request was closed.

Can a h_feedback_date be added to the main table?

Cheers

Martyn

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