Jump to content

Feedback Rating - date of feedback field

Martyn Houghton

Recommended Posts

As the feedback rating field (h_rating) is held in the main request table table 'h_itsm_request' there is no corresponding date field to indicate when it was rated. In our instance we give the customer 30 days to rate the incident after it has been closed, so from a reporting point of view it would be good to be able to capture this as a measure and have a date field when the rating we given, not when the request was closed.

Can a h_feedback_date be added to the main table?



Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...