Sub Status Removed

[BobbyB]

Good morning, if a call has been given a sub status (but incorrectly) is there a way to remove the sub status from the request so that it shows no sub status?  I've tried different ways and once on, cannot remove a sub status.

Many thanks,

Bob

[David Hall]

Hi @BobbyB

Thanks for the post.  No, with sub-statuses you are not able to unset the status, only select an alternative sub-status.

Kind Regards,

Dave.

[BobbyB]

Thanks Dave,