Workflow Error

[ALIPO]

Hornbill

SR00013160 on our IPO instance of Service Manager results in the attached error. It is a service request that follows our standard service request process.

Any ideas?

Cheers,
Andrew

 

[Martyn Houghton]

@ALIPO

Does the request have an owner assigned or is it only assigned to a Team?

Cheers

Martyn

[ALIPO]

It is both categorised, assigned to a team and resolved. In the end I restarted the last step and the workflow completed.

Thanks.

[James Ainsworth]

Hi @ALIPO

Out of curiosity, was this particular SR raised from Self Service (Customer Portal)?

Regards,

James