ALIPO Posted December 19, 2018 Share Posted December 19, 2018 Hornbill SR00013160 on our IPO instance of Service Manager results in the attached error. It is a service request that follows our standard service request process. Any ideas? Cheers, Andrew Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 19, 2018 Share Posted December 19, 2018 @ALIPO Does the request have an owner assigned or is it only assigned to a Team? Cheers Martyn Link to comment Share on other sites More sharing options...
ALIPO Posted December 20, 2018 Author Share Posted December 20, 2018 It is both categorised, assigned to a team and resolved. In the end I restarted the last step and the workflow completed. Thanks. Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 21, 2018 Share Posted December 21, 2018 Hi @ALIPO Out of curiosity, was this particular SR raised from Self Service (Customer Portal)? Regards, James Link to comment Share on other sites More sharing options...
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