IntegraGreg Posted December 18, 2018 Share Posted December 18, 2018 One of our clients has requested extended hours cover for a period of time. I've created a new working time calendar and SLA but it seems that for the rules I can't add "Date logged" as a condition, so for example if a ticket was logged during this period and it's for client A, use this SLA, else use the standard SLA. Even if I was able to add a date logged condition, would it be possible? Link to comment Share on other sites More sharing options...
David Hall Posted December 18, 2018 Share Posted December 18, 2018 Hi @IntegraGreg The scenario you outline would work if "Date Logged" was an available option, but currently we do not have that available for SLA rules. We already have a change request raised for adding further fields to enhance the flexibility of the rules based on the post below, so I will include your suggestion within the requirements for this change and add you as an interested contact so that you are notified when this is progressed. Kind Regards, Dave. 1 Link to comment Share on other sites More sharing options...
IntegraGreg Posted December 19, 2018 Author Share Posted December 19, 2018 Hi @David Hall thanks for letting me know. Looking forward to it! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now