Customer Feeback - Questions not enabled

[chriscorcoran]

Hi the toggle on enable questions is greyed out and won't enable, is there a setting in the admin console that needs to be turned on?

 

Thanks

[James Ainsworth]

Hi @chriscorcoran

I've replicated this in the live environment.  It does however seem to be working in our development environment so it is possible that a fix is already on its way.  I'll see if I can get someone to confirm.

Regards,

James

[James Ainsworth]

@chriscorcoran

Oddly enough, this as also started working for me on my live environment.  I just did a Shift+F5 to refresh my browser and it started working.

 

[chriscorcoran]

@James Ainsworth same here  coolio.

ta

[chriscorcoran]

@James Ainsworth is the customer feedback only available through the portal, or is there an option to send a link in the resolved email? Most of our customers don't use the portal.

 

 

[James Ainsworth]

Hi @chriscorcoran

You should be able to include an email in your BPM that is sent to the customer of the request once the request is closed.  You could create a Feedback email template that includes a link back to the portal.

Is that what you are looking for?

[chriscorcoran]

@James Ainsworth thats OK, although some people dont have access to the portal, so I was hoping for just a special link that takes them to a page where can submit feedback related to the call without the need for a login.