chriscorcoran Posted December 18, 2018 Share Posted December 18, 2018 Hi the toggle on enable questions is greyed out and won't enable, is there a setting in the admin console that needs to be turned on? Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 18, 2018 Share Posted December 18, 2018 Hi @chriscorcoran I've replicated this in the live environment. It does however seem to be working in our development environment so it is possible that a fix is already on its way. I'll see if I can get someone to confirm. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 18, 2018 Share Posted December 18, 2018 @chriscorcoran Oddly enough, this as also started working for me on my live environment. I just did a Shift+F5 to refresh my browser and it started working. Link to comment Share on other sites More sharing options...
chriscorcoran Posted December 18, 2018 Author Share Posted December 18, 2018 @James Ainsworth same here coolio. ta Link to comment Share on other sites More sharing options...
chriscorcoran Posted December 18, 2018 Author Share Posted December 18, 2018 @James Ainsworth is the customer feedback only available through the portal, or is there an option to send a link in the resolved email? Most of our customers don't use the portal. Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 18, 2018 Share Posted December 18, 2018 Hi @chriscorcoran You should be able to include an email in your BPM that is sent to the customer of the request once the request is closed. You could create a Feedback email template that includes a link back to the portal. Is that what you are looking for? Link to comment Share on other sites More sharing options...
chriscorcoran Posted December 18, 2018 Author Share Posted December 18, 2018 @James Ainsworth thats OK, although some people dont have access to the portal, so I was hoping for just a special link that takes them to a page where can submit feedback related to the call without the need for a login. Link to comment Share on other sites More sharing options...
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