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Service Manager email notifications has incorrect link


Ann-MarieHolloway
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I have received a couple of reports from analysts regarding the links within email notifications from Service Manager (please see attached).  It would appear the link is not directed towards our instance

https://live.hornbill.com/hornbill/iposervicedesk/request/view/IN00005351

should be

https://live.hornbill.com/iposervicedesk/servicemanager/request/view/IN00005351/  

The first link takes you to a page to authenticate with Hornbill’s Federation Server and not our own, therefore people may be typing IPO credentials into Hornbill’s server (not ideal and obviously a security concern).

 Would it be possible to have this amended, as analysts are currently unable to open calls from the hyperlinks?

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Hi @Ann-MarieJones

The content of the notification emails are all stored in templates which you can edit as you require.

If you take a look at the section titled "Email Notification Templates" on this page https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings you will see a list of the template names for the various types of notifications.

From within the admin portal, if you navigate to Home > System > Email > Tempates you will see the templates listed and you can update the link and any content as needed.

Hope that helps,

Kind Regards,

Dave.

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