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New Update: Hornbill Service Manager (1401)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1401) has been released to live.

Change Log for this release are as follows:


  • As an Asset Manager I want to link documents to Assets Types {CH00120570}


  • Cannot apply an email to a request when using wildcard search {PM00153504}
  • Missing Requests when drilling into a chart that uses 'Within Fix Time' or 'Within Response Time' property {PM00153694}
  • When someone not supporting the Request resolves it, the first matching 'group' is used as the Resolved By team {PM00153885}
  • Paging does work correctly on Asset Users popup form {PM00153984}
  • SLA target is incorrectly marked as complete when target has been missed and the service level is changed {PM00154012}
  • Unable to post an entry to a Workspace in context of a basic User through the BPM
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