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Lauren

No Option to Edit/Colour

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Hi,

I am looking to change the content of some cards, as well as alter their colour, on a couple of our boards. I have full permissions to all of the boards I am trying to make these changes to - however, I have no options to edit/change colour. Please see image below for reference - I have options to copy, remove card, view timeline and see the card's history.

Where do I enable the edit/colour options?

Thanks

Lauren

board options.png

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Unfortunately, the option to edit and change colour is not available on Service Manager cards such as Request, Change, Problem etc.  This is as the data is being synced from the related request.  I will raise with the Service Manager team whether its possible for the change colour option to be available.

Thanks

Trevor Harris

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Thanks for your reply @TrevorHarris

Is there a way that we can add more info to the card? Currently, we have a board relating to our critical incidents - the cards currently show the reference and under that, the logging category. As well as this, we'd like it to display the date/time the incident was logged. How would I go about configuring this?

Thanks

Lauren

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@Lauren the card should show the reference, followed by the summary which in your case might have the logging category. You could map the date logged to be added to the summary which would then display on cards. We're looking at enabling colours as you requested but customising the card beyond that isn't supported at the moment.

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Hi @Chaz

Thank you - which part of the board node in the bpm do I need to change to map the date logged field?

Thanks

Lauren

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@Lauren it won't be a Board node, it will be a Service Manager one used to update the summary with the logging category, you can also add the date to this field at the same time.

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Hi @Chaz

Thanks for your reply - could you provide a screenshot showing how to do this please?

Thanks

Lauren

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HI @Chaz

Can you provide a screenshot please? Is it also possible to show who the owner of the request is?

Lauren

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