External Customer Portal - Is it possible to have 'All' Tickets displayed?

[mojahidm]

Hi Team,

Our external customers have asked if it is possible to have an 'All' option when looking at their requests:

Many Thanks,

Mojahid

[Martyn Houghton]

@mojahidm

This is something we have raised previously, see post below.
 

.Cheers

Martyn

 

[James Ainsworth]

Hi @mojahidm

I just wanted to confirm your requirement.  Are you wanting the option All in addition to Active and Closed which will show both Active and Closed together in one list?  

Regards,

James

[mojahidm]

Thanks @Martyn Houghton - I'll follow that forum topic :-)

[mojahidm]

Hi @James Ainsworth

Yes, customers have complained due to having to switch between the two, rather then being able to just display everything.

Kind regards,

Mojahid

[James Ainsworth]

Hi Mojahid,

I just wanted to let you know that we have completed this change and it is now available on the Customer portal for external contacts.  This was released as part of the Service Manager update build 1908.

Hope this helps.

Regards,

James