mojahidm Posted December 12, 2018 Posted December 12, 2018 Hi Team, Our external customers have asked if it is possible to have an 'All' option when looking at their requests: Many Thanks, Mojahid
Martyn Houghton Posted December 12, 2018 Posted December 12, 2018 @mojahidm This is something we have raised previously, see post below. .Cheers Martyn
James Ainsworth Posted December 16, 2018 Posted December 16, 2018 Hi @mojahidm I just wanted to confirm your requirement. Are you wanting the option All in addition to Active and Closed which will show both Active and Closed together in one list? Regards, James
mojahidm Posted January 3, 2019 Author Posted January 3, 2019 Thanks @Martyn Houghton - I'll follow that forum topic :-)
mojahidm Posted January 3, 2019 Author Posted January 3, 2019 Hi @James Ainsworth Yes, customers have complained due to having to switch between the two, rather then being able to just display everything. Kind regards, Mojahid
James Ainsworth Posted April 27, 2020 Posted April 27, 2020 Hi Mojahid, I just wanted to let you know that we have completed this change and it is now available on the Customer portal for external contacts. This was released as part of the Service Manager update build 1908. Hope this helps. Regards, James
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