External Customer Portal - Back to list option

[mojahidm]

Hi Team,

Some of our external customers have complained that when they go into 'My Organisation's Request'

and then into a ticket, if they want to go back to that same filter they can't (I would imagine that 'My Requests' filter is the same)

Clicking the back button on the browser will take the customer to the 'All My Services' page

There is of course the option to right click the ticket and open a new tab, but is there an easy way of going back to the Requests list? Or Is it possible to have a 'Back to List' option in the ticket? Maybe a back arrow link or forward arrow link to navigate through the list of tickets.

Our external customers have a number of tickets that gets raised and are looking for easier usability to help them reduce the time taken to look through the tickets

Many Thanks,

Mojahid 

[mojahidm]

Hi Team,

Was there any further update with regards to this?

Kind regards,

Mojahid