External Customers to be able to "Watch" certain tickets

[mojahidm]

Hi team,

one of our external customers has asked if there is a way to "Watch" tickets within their organisation

Is this something that is currently possible? If not, would we be able to request this as a future improvement?

Maybe a 'My Watched List'? Located here:

Or anywhere else that you think would be better :-)

The scenario is that there are hundreds of tickets for an external customer. They want to flag the ones that are of high urgency or more relevance to themselves (i.e. they may only want to flag tickets that relate to acquisitions)

Many Thanks

Mojahid

[mojahidm]

Hi Team,

any update on this one?
Just going through some of my old tickets

Kind regards,

Mojahid