Jump to content

External Customers to be able to "Watch" certain tickets


Recommended Posts

Hi team,

one of our external customers has asked if there is a way to "Watch" tickets within their organisation

Is this something that is currently possible? If not, would we be able to request this as a future improvement?

Maybe a 'My Watched List'? Located here:


Or anywhere else that you think would be better :-)

The scenario is that there are hundreds of tickets for an external customer. They want to flag the ones that are of high urgency or more relevance to themselves (i.e. they may only want to flag tickets that relate to acquisitions)

Many Thanks


Link to comment
Share on other sites

  • 2 years later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...