Email Rights

[Lauren]

Hi,

We're trying to configure a role that applies to our IT Department's mailbox. We would like most of the teams within IT to be able to send from the mailbox and view emails (and associated attachments) from requests. We don't however want them to be able to access the mailbox. I have tested the rights on the roles and cannot find a way in which the above is possible. I've currently configured it as below - but this means that analysts cannot view emails/attachments from requests.

Is anyone able to advise how I can achieve this?

Thanks

Lauren

[Lauren]

Hi @Steven Boardman

Sorry to pick on you! Are you able to help with the above query at all?

Thanks

Lauren

[Martyn Houghton]

@Lauren

I do not believe you can restrict their access to the actual mailbox at the moment, only the actions there are permitted to do.
This is in a similar vain to our post below where we want to hide the mailbox unread emails from the notification bar at the top from our 2nd Tier analyst who do not administer the mailbox.

 

Cheers

Martyn 

[Steven Boardman]

@Lauren i believe Martyn is correct here but for belt and braces approach and to see if there are other approaches to achieve the same thing i'll mention @Victor here and see if he has any further ideas or suggestions

[Martyn Houghton]

@Lauren

There has been a update on the quoted post this morning which may allow you to achieve the outcome you are are trying to reach.

Cheers

Martyn