Single Sign-On stopped working

[AndyHodkinsonPrincesIT]

Azure single sign on has started prompting for user credentials even after the option to remember the details was selected last time. We are not using AD FS. Can someone advise please? This isn't a high priority but just a bit pain for the customers and IT staff wanting to use service manager. Thanks

Regards,

Andy Hodkinson

[Guest Ehsan]

Hi @AndyHodkinsonPrincesIT,

As your Organisation is subscribed to our Premier Success plan, could you kindly raise this with our Support function? Our Support function will ensure that availability issues are dealt with promptly.

https://wiki.hornbill.com/index.php/Premier_Success_Plan

Thanks,

Ehsan