Service Availability Metrics

[davidrb84]

Good afternoon

I'm enjoying the new service availability metrics, but am slightly frustrated that you can't adjust the dates of the outages. This would be useful in circumstances such as when something failed in the middle of the night. Or a team resolve an issue but neglect to to inform the service desk. While education can help the latter issue, the former is somewhat insurmountable in our environment.

[James Ainsworth]

Hi @davidrb84

Thanks for your post.  I'm pleased to see that you are making use of the availability metrics.  This feature was provided as an introduction to availability metrics, and I'm sure that over time it will be expanded on.  I'll make sure that the ability to adjust dates is part of this.

James

[David Meredith]

Hi,

Apologies if this is thread hijacking but I think this is around the same topic as the OP.

I've come across the same limitation while I've been looking at availability reporting. If this functionality is being expanded on can I please request the option of configurable outage types? For example "Full outage / Partial Outage / Degraded Performance"

Also, I can't seem to find how to edit a service status "Available / Impacted / Unavailable" from BPM?  If there is a P1 / P2 Major Incident type scenario it's annoying to manually have to update the portal to inform users that a service has been impacted.

[James Ainsworth]

Hi @David Meredith

Here is the operation for updating the Service status.  Documentation is also available on the wiki

Regards,

James

[David Meredith]

Thanks @James Ainsworth!

I was wrongly looking in Entity the whole time.