Martyn Houghton Posted December 10, 2018 Share Posted December 10, 2018 There seems to be an issue on our instances where the connection option for Interested and Impacted are not appearing in the email 'Connections' drop down. Only 'All Connections' appears, irrespective of the classification of connections. I have logged in and out, as well as on different machine, to check it is not a cache issue. Plus this has been replicated by other users as well. Is this an known issues or something specific to our instance? Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted December 10, 2018 Share Posted December 10, 2018 Hi @Martyn Houghton I've been trying this locally and it did appear that I was seeing some caching issue that I could not diagnose and then it went away. Just to investigate further, if you change the connection type on any of the connections, or if you add or remove a connection, does this have any impact on the options shown to you in the email action? Regards, Dave. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 10, 2018 Author Share Posted December 10, 2018 @David Hall I have removed myself and changed the type of the connection, but it does not make any difference. I have access the same request in Internet Explorer, as I normally use Chrome, and the behaviour is the same. Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted December 11, 2018 Share Posted December 11, 2018 Hi @Martyn Houghton Thanks for the update, I'm continuing to try to replicate and diagnose, will feed back as soon I make any progress. Kind Regards, Dave Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 12, 2018 Author Share Posted December 12, 2018 @David Hall Would it help to do a screen share to show you it happening? Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted December 12, 2018 Share Posted December 12, 2018 Morning @Martyn Houghton Thanks for the offer but I've managed to replicate the issue locally so hopefully I can debug it from here. Strangely if I see it fail and not show any connection options, opening the browser console and then trying again and it appears to work, so just trying to identify what is causing the problem as the code appears to do what it should. Will keep you updated. Kind Regards, Dave Link to comment Share on other sites More sharing options...
David Hall Posted December 17, 2018 Share Posted December 17, 2018 Hi @Martyn Houghton Just a quick update. I managed to replicate 2 cases where the connection list options may not be displayed at all and I have added fixes for these. A new update has just gone out but unfortunately these fixes could not be added in time so these will be in the following update. I've retested on the latest code and could not find any further issues after an initial caching issue. Perhaps you could confirm if the latest update of service manager happens to make any difference to this issue, if not then I'm happy to have a look on your instance either now or after the next update with the 2 fixes has been applied as you prefer. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 17, 2018 Author Share Posted December 17, 2018 @David Hall Thanks for the update. I will advise once we have applied the current new release of Service Manager 1401 to see if this makes any difference ahead of the the next one with the fixes you have deployed. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 18, 2018 Author Share Posted December 18, 2018 @TrevorHarris I have applied SM 1401, which appears to have had some affect. Impacted and Interested now appear in the connections, albeit in the reverse order to how they where before, i.e. Interested above Impacted. Cheers Martyn Link to comment Share on other sites More sharing options...
TrevorHarris Posted December 18, 2018 Share Posted December 18, 2018 think you meant @David Hall here, as I don't know anything about this :) 1 Link to comment Share on other sites More sharing options...
David Hall Posted December 18, 2018 Share Posted December 18, 2018 @Martyn Houghton thanks for the update, glad that you have the options showing again. Looking at the code it will probably show the options in the order they are found in the list of connections, but I will have to confirm that. Cheers, Dave. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 19, 2018 Author Share Posted December 19, 2018 @David Hall Okay, I suppose we normally in the past added Impacted first and then Interested. Might be best from a UI point of view for it to be alphabetical though. Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted December 19, 2018 Share Posted December 19, 2018 @Martyn Houghton Yes I totally agree it should be alphabetical, will raise a problem to have that addressed. Cheers, Dave. Link to comment Share on other sites More sharing options...
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