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Posted

I have just amended our Service Request Process to remove the "Approval Node", just to confirm that this has worked I have logged a test SR and all has worked however I can see that the Checkpoints are still listed within the Timeline:

image.png.75f00c1b29a7a453d1c3cc8f2fa2858a.png

I have gone over the BPM to make sure that there are no other references but I have a feeling as though there is something cached but I am unsure how to resolve this, does anyone have any ideas?

I have taken a screen shot of the Before & After SR BPM Process

Before:

image.thumb.png.17347583ca483293f7346e97a148de9e.png

After:

image.thumb.png.452f3810645659e78b6a3d443354a35d.png

Thanks

Posted

Hi @JO_7001,

To remove the checkpoints altogether you will need to click the pencil icon and then delete the relevant stage checkpoints from the list as shown in the screenshot.

Hope that helps,

Kind Regards,

Dave.

image.png

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