JO_7001 Posted December 10, 2018 Posted December 10, 2018 I have just amended our Service Request Process to remove the "Approval Node", just to confirm that this has worked I have logged a test SR and all has worked however I can see that the Checkpoints are still listed within the Timeline: I have gone over the BPM to make sure that there are no other references but I have a feeling as though there is something cached but I am unsure how to resolve this, does anyone have any ideas? I have taken a screen shot of the Before & After SR BPM Process Before: After: Thanks
David Hall Posted December 10, 2018 Posted December 10, 2018 Hi @JO_7001, To remove the checkpoints altogether you will need to click the pencil icon and then delete the relevant stage checkpoints from the list as shown in the screenshot. Hope that helps, Kind Regards, Dave.
JO_7001 Posted December 10, 2018 Author Posted December 10, 2018 Hi @David Hall Thanks very much. I thought it would be a nice and simple fix. 1
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