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Incident Process error


Ann-MarieHolloway
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We appear to be receiving an error when attempting to respond to Incidents

image.png.d02e2f41ca8bb789d58a080864094e60.png

The call remains in our New calls queue, even though it has been prioritised/categorised/assigned to an analyst.

Unfortunately, this is having an adverse affect with our breached call figures and is preventing the call progressing

image.png.b86604fe17445f7875bb3e3008886724.png

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Hi @Ann-MarieJones

Thanks for the post.  It looks like you are not currently using the latest service manager update, as standard I would advise updating to the latest version and seeing whether that corrects your issue or not.  There have been changes made to this suspendOwner operation in the latest update so if you could update and then let us know if you still receive errors we can investigate further from there.

Kind Regards,

Dave.

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