Text limit on custom fields

[Guest Paul Alexander]

Hello

I have a 'hung' BPM which is telling me that a character limit has been breached while copying data to a custom field. I thought that this was something that was handled automatically and, if the character count was too much, it would just be trimmed? 

The call ref is SR00070198 (if anyone could take a look please?). I've updated the ProCap so that there IS now a character limit on this field, but could someone let me know how I can restart this BPM and get it pushed through please?

[James Ainsworth]

Hi @Paul Alexander

Difficult to give you an exact method to get this working.  If the source of the data being copied to the custom field is stored somewhere, like in the questions table, you may be able to adjusted the text to the correct size and then just restart the BPM on that request.  This is normally done using a restart icon next to the Process Tracker.  There is some information here about how to do this.

Have you used the BPM Tool Kit Before?  This tool can provide more details on the error message, options to start the BPM, and also will identify BPM nodes where there is an error.  You can't add or remove BPM nodes, but you can update the properties of an existing node.  

There is an explanation on how to use it in this post...

Let me know if you have any questions about how to use this. 

James

[Guest Paul Alexander]

HI @James Ainsworth

Thanks for this...I have used the BPM toolkit before but I didn't actually realise I could alter the data using Database Direct....I've now done this and the BPM has restarted and is working as expected...thank you.