Cursor doesn't default to Resolution Field

[mojahidm]

Hi team,

We've noticed that when you click the Resolve button on a ticket, the cursor doesn't default to the 'Resolution' field. Instead you have to click into it, which has led a few analysts to type away without realising they aren't typing anything and it's an additional mouse click

Not a major issue, but one that would help make using the system a tad easier :-)

Many thanks

Mojahid

[Guest Chaz]

@mojahidm nice idea, happy to say this will be available in the next Service Manager update

[mojahidm]

@Chaz