Highlight 'Start Assessment' when required?

[Guest Paul Alexander]

Hello

We have a couple of Change Request BPM's which require an Impact Assessment to be carried out before the process can carry on. When these are required, is there any way of highlighting the 'Start Assessment' button to remind people that this is needed please? A few of our analysts seem to be missing this saying that it's not very obvious that the Assessment needs to be carried out before something else happens....any ideas please?

 

 

[dwalby]

@Paul Alexander - it might be worth a read of this thread if you haven't already: 

I had similar issues but it seems the only way to do this is to lock down all other actions in the request.

[Guest Paul Alexander]

Hi @dwalby

Thanks for that...and we already do have this action 'locked' (or unlocked as the case may be...) , however I was hoping of some way of highlighting the Start Assessment button as a visual cue because the person who is carrying out the assessment isn't necessarily the same person who deals with the rest of the ticket, so it's not always immediately obvious WHAT needs to happen at this stage (although you'd think that, now that they've done a few, they'd know where to look! People eh?)

 

[James Ainsworth]

@Paul Alexander is it also worth adding a check point in the Process Tracker for Impact Assessment.  As long as it isn't checked off, it should be clear that this is need of completion.