Giuseppe Iannacone Posted December 3, 2018 Share Posted December 3, 2018 I was wondering if there's an Hornbill Outlook add-in available. The idea is having a specific button to recall the Hornbill website instead of using the email (currently our users are mainly raising request via email, so the idea is giving them a very easy alternative) Thank you! Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 3, 2018 Share Posted December 3, 2018 Hi @Giuseppe Iannacone There isn't an Outlook plugin available at the moment. I'll ask and see if there has been any consideration to build something like this. Regards, James Link to comment Share on other sites More sharing options...
samwoo Posted December 4, 2018 Share Posted December 4, 2018 +1 to this idea. I wonder what else can be done via Outlook... Link to comment Share on other sites More sharing options...
Lyonel Posted December 10, 2018 Share Posted December 10, 2018 @Giuseppe Iannacone @samwoo it might be a bit far fetched but I also have the problem and here is what we are considering: setting up an rule so that every time an email reaches the support mailbox, an automatic response gets fired with a nice and simple text redirecting user to the portal. We have not yet implemented this but we are strongly considering it for the new year 1 Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted December 10, 2018 Author Share Posted December 10, 2018 1 hour ago, Lyonel said: @Giuseppe Iannacone @samwoo it might be a bit far fetched but I also have the problem and here is what we are considering: setting up an rule so that every time an email reaches the support mailbox, an automatic response gets fired with a nice and simple text redirecting user to the portal. We have not yet implemented this but we are strongly considering it for the new year @Lyonel thank you for sharing your idea, at the first sight it looks to be reasonable, but I fear this will sound to the final user as a way to "keep the distance" from their request, which I would avoid. Given them an alternative and easy method to open the portal seems to work better to me. For example we have done a group policy to place a brand new icon on each user's desktop to simplify the access... the idea is keep-it-simple... we have opened today the Service portal to our internal user and the very first feedback has arrived (before it was available only to see the request status not for raising requests or bulletins and so on) Hopefully people will be encouraged to use the portal once we will be able to raise the service level for the request opened from the portal. Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted December 10, 2018 Author Share Posted December 10, 2018 @James Ainsworth did you get any feedback on the topic? Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 10, 2018 Share Posted December 10, 2018 Hi @Giuseppe Iannacone At the moment, it is most likely something we are not going to provide at the moment. We will keep this forum post active and see if anyone else would be interested. This is something that could possibly be done by someone using some VBA custom ribbon button configuration and delivered using Group policies. Regards, James Link to comment Share on other sites More sharing options...
Lyonel Posted December 10, 2018 Share Posted December 10, 2018 @Giuseppe Iannacone we did the same thing with the icon on desktop :) But that's not enough unfortunately. Link to comment Share on other sites More sharing options...
Jack_Podmore Posted December 11, 2018 Share Posted December 11, 2018 +1 - something like this would be very beneficial! Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted April 25, 2019 Share Posted April 25, 2019 +1 an Outlook calendar link would really assist us with our Room Booking facilities in Service Manager Link to comment Share on other sites More sharing options...
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