Log New Incident - Copy Priority not working

[Martyn Houghton]

When using 'Request>Log Request' method 'Log New Incident' the 'Copy Priority' option is not working.

In our workflow below we update the Priority (and Service Level) of the parent request to match the value selected in an Outcome Field from a human task. This works and the parent case is correctly updated both for priority and service level, however the subsequent Log New Request ('New Atlas Incident' in the screenshot below') does not create the new request at the updated priority, but used the original one the parent request was created prior to being updated by the workflow.

 

Can this be looked at as ' priority' thanks. 

Cheers

Martyn

[Martyn Houghton]

For background information, we are updating the parent request priority as it is not possible to pass 'Priority' as a variable in the 'Log New Request' method.

 

Cheers

Martyn

[Martyn Houghton]

I have inserted 'Get Request' Information node prior to the 'Log New Incident' node to see if this would get it pick up the priority change, but that has not had any impact either.

Cheers

Martyn

[Martyn Houghton]

This appears to be a Bug, as even hard coding the priority change in front of the 'Log New Request' does not trigger it to use the correct priority, it seems to be stuck on the priority the parent request was originally created on.

Cheers

Martyn