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Log New Incident - Copy Priority not working


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When using 'Request>Log Request' method 'Log New Incident' the 'Copy Priority' option is not working.

In our workflow below we update the Priority (and Service Level) of the parent request to match the value selected in an Outcome Field from a human task. This works and the parent case is correctly updated both for priority and service level, however the subsequent Log New Request ('New Atlas Incident' in the screenshot below') does not create the new request at the updated priority, but used the original one the parent request was created prior to being updated by the workflow.

image.thumb.png.f710ddb3aedf8d71895b473dfae7eef5.png 

Can this be looked at as ' priority' thanks. ;)

Cheers

Martyn

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