Jump to content

Mailbox Raise New/Apply to Request - Language and Translate options


Martyn Houghton
 Share

Recommended Posts

When raising a new request or applying an update to a request manually via the Shared Mailbox there is no language option and the system applies the language of the analyst processing the email.

In order to support a multilingual shared mailbox there needs to be the options for

  • Language drop down defaulting to the analyst setting, but containing all activated languages in the instance.
  • Where matched contact, highlight the default language of the contact in the language drop down.
  • Provide the translate option when viewing an email based on the language drop down.
  • Use the selected language as the setting on the request/timeline entry created by the process.

If theses could be looked at as enhancements to complete the setup of multiple language support, especially for those of us who provide external support and still have a significant email communication stream.

Cheers

Martyn

Link to comment
Share on other sites

  • 8 months later...
  • 5 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...