Error on closing requests

[m.vandun]

Hi,

After updating to build 1392 we get the following error on closing a request. We get this every time.

Regards,

Mark

[Guest Ehsan]

Hi @m.vandun,

I'm guessing you have a Decision node after Wait for Request Closure automated task. Could you please provide us with a screenshot of what that looks like and what the expression is based on?

Thanks,

Ehsan

[m.vandun]

Hi @Ehsan

This is the closure steps that are triggered.

Do I need to zoom in on some of these?

[Guest Ehsan]

@m.vandun,

I assume that the node "2 stage closure - watchen op change" is Entity > Requests > Suspend > Wait for Status Change automated task and the Decision node is using "Request Status" through the Variable Picker to determine the route?

[m.vandun]

@Ehsan

 

4 hours ago, Ehsan said:

Entity > Requests > Suspend > Wait for Status Change automated task and the Decision node is using "Request Status" through the Variable Picker to determine the route?

That is correct.

[Guest Ehsan]

@m.vandun,

Thanks for confirming. There is a fix available for this, I will let you know as soon as this is available through a Service Manager update.

Thanks,

Ehsan

[Guest Ehsan]

@m.vandun,

This is now available in Service Manager Build 1393, please the App on your instance.

Thanks,

Ehsan

[m.vandun]

@Ehsan
 

That seems to do the trick. Thanks for your help!