enhancement Email Routing Rules - raiseNewRequest & updateRequest do not apply contact language

[Martyn Houghton]

When a request is created via the Email Routing Rules 'raiseNewRequest' and also for updates with the  'updateRequest' the request/timeline update is not set as the default language of the matched contact.

This means the translate option it no triggered when the request is viewed by an analyst who has a language setting different to that of the contact, which then causes issues when dealing with request on a multilingual service.

The routing rule creation or update should apply the language setting from the match contact to the automated update.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth @Steven Boardman

Is there any response on this at all, as this is becoming an increasing issue and blocker to email integration using routing rules when dealing with international external support.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth @Steven Boardman

Is there any update on this?

Cheers

Martyn

[HHH]

+1