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Are there any videos available that can be watched by analysts who will be using the system but have not been involved in the switch on/configuration, so they know how to perform basic tasks such as logging and resolving calls.

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@Cassie the only videos I know of are on Hornbill youtube channel here

There should be other useful stuff on the wiki page here

If you are desperate I have some documentation I created for use with training our teams but I think the last one was updated around June time. It is just a word document with screen shots of where buttons are and what they do so shouldn't have changed too much....

 

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@Dan Munns I've had a look at the youtube channel and can't find anything specific, if you could send me your word documents that would be a great help.  Thanks

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