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Use Serial Number on Custom Buttons

Michael Sharp

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Hi all,

I don't seem to have the option to inject the serial number into the Custom Buttons in Asset Manager?  Seems odd and wondered if support could be added for this?  I want to create a button that automatically checks the warranty of all Apple devices (so iPhones and iPads) as per:


If you add the serial number at the end, it will pick up the exact device.

I've tried adding [[h_serial_number]] but suspect the button is referencing the Assets table rather than the other tables e.g. Assets_Mobile_Device.

Regards and thanks,


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On 12/5/2018 at 12:51 PM, dwalby said:

@Michael Sharp - Suspect this might not be possible currently. I was trying to achieve a similar thing but with asset tag in order to initiate a TeamViewer session. Apparently it's not possible to pull through the asset info variables.


Odd given most vendors will leverage serial numbers or asset tags to service their SaaS functionalities. 

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