Raise new incident function

[LucyF]

Whilst our analysts are able to raise new service, change and known error tickets, we cannot raise new incidents from the service desk manager. 

The following error message appears: "Progressive capture 'CBC Incident Process' load error! No capture id found for CBC Incident Process"

As I wasn't in post when Hornbill was configured, I am unsure how to set this up - any advice would be much appreciated! 

 

[James Ainsworth]

Hi Lucy,

I came across this post from last year and see that it wasn't responded to.  I just wanted to check to see if this was resolved.