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Raise new incident function


LucyF
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Whilst our analysts are able to raise new service, change and known error tickets, we cannot raise new incidents from the service desk manager. 

The following error message appears: "Progressive capture 'CBC Incident Process' load error! No capture id found for CBC Incident Process"

As I wasn't in post when Hornbill was configured, I am unsure how to set this up - any advice would be much appreciated! 

 

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