LucyF Posted November 29, 2018 Share Posted November 29, 2018 Whilst our analysts are able to raise new service, change and known error tickets, we cannot raise new incidents from the service desk manager. The following error message appears: "Progressive capture 'CBC Incident Process' load error! No capture id found for CBC Incident Process" As I wasn't in post when Hornbill was configured, I am unsure how to set this up - any advice would be much appreciated! Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 29, 2019 Share Posted November 29, 2019 Hi Lucy, I came across this post from last year and see that it wasn't responded to. I just wanted to check to see if this was resolved. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now