My Dashboards, error creating new chart

[Giuseppe Iannacone]

we are unable to create new chart in My Dashboards view

[Guest Ehsan]

@Giuseppe Iannacone

Do you get this error when you attempt to add a new Chart to a View (i.e. by clicking the SAVE button below)?

[Giuseppe Iannacone]

@Ehsan yes i confirm

[Guest Ehsan]

@Giuseppe Iannacone What roles is your user assigned to in the Admin Tool?

This can be found in the Admin Tool (https://admin.hornbill.com/[INSTANCE]) > "Organisational Data" Tile > "Users" Tile > Click on the user and scroll to Roles section.

[Patrick Walker]

We also have regular users that get this error.  I do not, but I have the SuperAdmin role.

Below is my test user's roles.  We have customized the Collaboration and Incident Manager role

[Patrick Walker]

Work Around:   I removed the customized Collaboration and Incident Manager roles and added the stock ones and now I'm able to save charts.

 

[Patrick Walker]

Fixed:  I edited the Database rights for h_sm_dashboard_charts in my custom Incident Manager role, giving full rights across the board and I am now able to save charts.

 

[Guest Ehsan]

Thanks @Patrick Walker, @Giuseppe Iannacone  As pointed out above, if you have customised Roles for Service Manager features, you'll need to grant the database right to h_sm_dashboard_charts.

Ehsan

[Giuseppe Iannacone]

@Ehsan thank you, now it's clear to me too