Giuseppe Iannacone Posted November 27, 2018 Share Posted November 27, 2018 we are unable to create new chart in My Dashboards view Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 27, 2018 Share Posted November 27, 2018 @Giuseppe Iannacone Do you get this error when you attempt to add a new Chart to a View (i.e. by clicking the SAVE button below)? Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted November 27, 2018 Author Share Posted November 27, 2018 @Ehsan yes i confirm Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 27, 2018 Share Posted November 27, 2018 @Giuseppe Iannacone What roles is your user assigned to in the Admin Tool? This can be found in the Admin Tool (https://admin.hornbill.com/[INSTANCE]) > "Organisational Data" Tile > "Users" Tile > Click on the user and scroll to Roles section. Link to comment Share on other sites More sharing options...
Patrick Walker Posted November 27, 2018 Share Posted November 27, 2018 We also have regular users that get this error. I do not, but I have the SuperAdmin role. Below is my test user's roles. We have customized the Collaboration and Incident Manager role Link to comment Share on other sites More sharing options...
Patrick Walker Posted November 27, 2018 Share Posted November 27, 2018 Work Around: I removed the customized Collaboration and Incident Manager roles and added the stock ones and now I'm able to save charts. Link to comment Share on other sites More sharing options...
Patrick Walker Posted November 28, 2018 Share Posted November 28, 2018 Fixed: I edited the Database rights for h_sm_dashboard_charts in my custom Incident Manager role, giving full rights across the board and I am now able to save charts. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 29, 2018 Share Posted November 29, 2018 Thanks @Patrick Walker, @Giuseppe Iannacone As pointed out above, if you have customised Roles for Service Manager features, you'll need to grant the database right to h_sm_dashboard_charts. Ehsan Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted November 29, 2018 Author Share Posted November 29, 2018 @Ehsan thank you, now it's clear to me too Link to comment Share on other sites More sharing options...
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