Internet Explorer asking for Temasys plug-in

[nasimg]

We have started seeing "This website requires you to install the Temasys WebRTC Plugin to work on this browser Install Now/ Cancel" when going onto our Live Hornbill URL.

Is this something we should be installing?

[Stuart Torres-Catmur]

Morning Hornbill

This morning we have been getting reports from staff that Internet Explorer browser is asking for temasys plug-in to be installed to run Hornbill Service and Live (see attached screenshots)

Seems to have coincided with the release of Collaboration 969.  Please advise

[Daniel Dekel]

Hi @Stuart Torres-Catmur,

We've seen this, please ignore this message. There is nothing to worry about this. We'll make soon another build so you won't see this.

Sorry for the inconvenience.

Daniel.

[Aaron Summers]

+1 Happened to us too. I will inform the team that there is nothing to worry about.  

[Stuart Torres-Catmur]

Hi @Daniel Dekel

Thanks for that.  We'll advise our staff to ignore

[Michael Sharp]

Happened to us too

[Claire Holtham]

I'm getting that too. - I just came on here to seek advice.

It happens on the customer portal and the main application. Fortunately it's currently blocked, so users cannot currently add it, until you confirm.

[Victor]

@nasimg FYI - I have merged your topic from Service Manager section to this one

[Daniel Dekel]

Hi All,

We've just pushed a new build with the fix. The next time you refresh you should not get the message anymore.

Thank you,

Daniel.

[Stuart Torres-Catmur]

Thanks @Daniel Dekel

Confirmed - we are no longer getting the plug-in message.  Thanks for sorting it quickly

[Aaron Summers]

Fixed for us too. Thanks!

[Claire Holtham]

fixed for me too. Thank you!

[derekgreen]

Thanks to all for the replies - and to the Hornbill team for the quick fix!