Shamaila.Yousaf Posted November 23, 2018 Share Posted November 23, 2018 When we used Support Works we had the option to place the call on hold and have the option to send an email with the call on hold comments to the customer. At present we email the user and then have another action to place the call on hold. Is this achievable in Service Manager as one action only? Thanks in advance. Shamaila 1 Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted November 23, 2018 Share Posted November 23, 2018 Someone asked me about this very feature today, so we would also like this re-instated. 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted January 18, 2019 Author Share Posted January 18, 2019 Just following up on this. Regards Sxx Link to comment Share on other sites More sharing options...
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