Jump to content

Placing Call on Hold & option to send email to customer


Recommended Posts

When we used Support Works we had the option to place the call on hold and have the option to send an email with the call on hold comments to the customer.

At present we email the user and then have another action to place the call on hold.


Is this achievable in Service Manager as one action only?  


Thanks in advance.




  • Like 1
Link to comment
Share on other sites

  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...