Not Able to Drag and Drop From Outlook

[grahambird80]

When trying to drag an email message from Outlook client in to the Service Manager to attache to a ticket this doesn't work if using Chrome browser.

However this does work if I am using Edge Browser.

Is there a MIME Type setting that needs to be adjusted somewhere on the system?

[samwoo]

Ohh +1 if this can work in Chrome

[Michael Sharp]

+100 from us!!

[dwalby]

+100

[Guest Paul Alexander]

+1 for us please.....I've just been asked why it's not possible to drag and drop emails....

[James Ainsworth]

I've just tested this using Chrome and this appears to be working.  I'm not sure at what point this was made available or whether it was a Hornbill update or a Chrome update that provided this.

Regards,

James

[Michael Sharp]

18 hours ago, James Ainsworth said:

I've just tested this using Chrome and this appears to be working.  I'm not sure at what point this was made available or whether it was a Hornbill update or a Chrome update that provided this.

Regards,

James

Works a treat - love this!

[Guest Paul Alexander]

I've just tested this and it's NOT working for me.....we are talking about dragging an email from Outlook into a Comment in Hornbill yes? 

 

thanks

[Michael Sharp]

6 hours ago, Paul Alexander said:

I've just tested this and it's NOT working for me.....we are talking about dragging an email from Outlook into a Comment in Hornbill yes? 

 

thanks

Works fine for me when dragging emails onto a request using the "Attach" function in Hornbill.  I'm not aware you could ever attach items to a comment other than screenshots?

Mike.

[Guest Paul Alexander]

1 minute ago, Michael Sharp said:

when dragging emails onto a request using the "Attach" function in Hornbill

Oh yeah...the attach function! 

This is why I don't have time off normally, because when I come back I've forgotten EVERYTHING! 

Thanks @Michael Sharp......that works fine