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Posted

When trying to drag an email message from Outlook client in to the Service Manager to attache to a ticket this doesn't work if using Chrome browser.

However this does work if I am using Edge Browser.

Is there a MIME Type setting that needs to be adjusted somewhere on the system?

Guest Paul Alexander
Posted

+1 for us please.....I've just been asked why it's not possible to drag and drop emails....

  • 11 months later...
Posted

I've just tested this using Chrome and this appears to be working.  I'm not sure at what point this was made available or whether it was a Hornbill update or a Chrome update that provided this.

Regards,

James

  • Thanks 1
Posted
18 hours ago, James Ainsworth said:

I've just tested this using Chrome and this appears to be working.  I'm not sure at what point this was made available or whether it was a Hornbill update or a Chrome update that provided this.

Regards,

James

Works a treat - love this!

Guest Paul Alexander
Posted

I've just tested this and it's NOT working for me.....we are talking about dragging an email from Outlook into a Comment in Hornbill yes? 

 

thanks

Posted
6 hours ago, Paul Alexander said:

I've just tested this and it's NOT working for me.....we are talking about dragging an email from Outlook into a Comment in Hornbill yes? 

 

thanks

Works fine for me when dragging emails onto a request using the "Attach" function in Hornbill.  I'm not aware you could ever attach items to a comment other than screenshots?

Mike.

Guest Paul Alexander
Posted
1 minute ago, Michael Sharp said:

when dragging emails onto a request using the "Attach" function in Hornbill

Oh yeah...the attach function! :rolleyes:

This is why I don't have time off normally, because when I come back I've forgotten EVERYTHING! 

Thanks @Michael Sharp......that works fine 

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