Martyn Houghton Posted November 21, 2018 Share Posted November 21, 2018 It would be useful to be able to set the 'language' for the logging of a new ticket when being raised automatically via a 'Routing Rule Templates' . In our scenario we have have different mailboxes for different languages/regions linked to a common Service which is staffed by multi-lingual support staff. Cheers Martyn Link to comment Share on other sites More sharing options...
HHH Posted November 21, 2018 Share Posted November 21, 2018 We have the same scenario and solved it by looking at customer organisation using a custom field for "default service desk" and in other places by looking at contact language 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now