Routing Rule Templates - Language

[Martyn Houghton]

It would be useful to be able to set the 'language' for the logging of a new ticket when being raised automatically via a 'Routing Rule Templates' .

In our scenario we have have different mailboxes for different languages/regions linked to a common Service which is staffed by multi-lingual support staff.

Cheers

Martyn

[HHH]

We have the same scenario and solved it by looking at customer organisation using a custom field for "default service desk" and in other places by looking at contact language