Michael Sharp Posted November 21, 2018 Share Posted November 21, 2018 Hi all, I currently run a report to show Opened and Closed Tickets on a Monthly basis. Is there anyway I can do this with an Analytics Widget? I can't seem to get the two metrics together unfortunately! Example below of the exact report I'm trying to replicate/automate. Further to this, it would be extremely useful if you could use a pre-set scale on the request number e.g. increments of 10, 120 is the top/maximum height so reports can be compared easily. Regards and thanks, Mike. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 21, 2018 Share Posted November 21, 2018 @Michael Sharp We use two measures, one for opened and one for closed, which is then displayed on a Data Chart Widget. Set the Data Type to Measured Samples, then use the 'Add new series' option to add both the Open and Closed measures. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Michael Sharp Posted November 25, 2018 Author Share Posted November 25, 2018 On 11/21/2018 at 2:17 PM, Martyn Houghton said: @Michael Sharp We use two measures, one for opened and one for closed, which is then displayed on a Data Chart Widget. Set the Data Type to Measured Samples, then use the 'Add new series' option to add both the Open and Closed measures. Cheers Martyn Really useful, thanks very much Martyn! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now