Gemma Morrison Posted November 21, 2018 Share Posted November 21, 2018 Hello This may be a silly question but...is there a way to view who is online and what status they are? We have a few staff members online but the Supervisor wishes to see who is active, in-active, do not disturb, etc. Is there a way to view this? @lokent Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 21, 2018 Share Posted November 21, 2018 @Gemma Morrison We use a SQL widget on our dashboard to display the 'Status' of certain teams members, i.e. Available, DND, Lunch etc, but I do not think the online/active information is held in the databse, so you cannot use this method to get the latter information. In the admin tool you can view whether a user is online or not, but you cannot see there status nor filter by organisation/team. Both of which would be useful. At the moment the only place to view both the information is on the 'Assign' action on the request and select the team there. Cheers Martyn Link to comment Share on other sites More sharing options...
Gemma Morrison Posted November 21, 2018 Author Share Posted November 21, 2018 Thanks @Martyn Houghton thats really helpful! @lokent FYI Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 21, 2018 Share Posted November 21, 2018 Hi @Gemma Morrison, In Co-Workers menu (Main Menu > Home > Co-Workers), you can see a user's Online status as well as their Availability status. Online statuses include: Online Offline Inactive Mobile Availability statuses include: Available At Lunch Training On Holiday In a Meeting Out of the Office Do not Disturb Busy In the example below, Ehsan is "Online" (i.e. Active) but has availability status of "Do not Disturb". There are a couple of filter options in Co-Workers view but you can't filter by status at the moment. Hope this helps. Ehsan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 21, 2018 Share Posted November 21, 2018 @Gemma Morrison The basic SQL we use in the custom SQL widget is below. We insert specific team member names, but you could expand the SQL with joins so you could query by team. select h_user_id as Name, h_avail_status as Status, h_avail_status_msg as Notes from h_sys_accounts where h_user_id in ('john.smith','jane.smith') Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 21, 2018 Share Posted November 21, 2018 @Ehsan It would be really useful to filter by Organisation/Team membership on the CoWorker screen. Cheers Martyn Link to comment Share on other sites More sharing options...
Gemma Morrison Posted November 21, 2018 Author Share Posted November 21, 2018 @Ehsan this is really useful thank you!! Thank you @Martyn Houghton for the SQL thats great! But I do agree with the filter suggestion as this would be really useful!!! Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 21, 2018 Share Posted November 21, 2018 @Martyn Houghton Ideally we would avoid recommending a SQL to report on this information when there is a view available in Hornbill to retrieve this information. Yes that would certainly be ideal, as well as the option to also filter on status. I will share this feedback with the team. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 21, 2018 Share Posted November 21, 2018 @Ehsan We display the widget on large dashboard screens in out two service desk locations, so that our 1st Team can see who is available at a glance in the team. Having the ability to filter by team easily in the CoWorker screen would make it a bit easier. Perhaps add it as a widget that can be set on the new home page? Cheers Martyn Link to comment Share on other sites More sharing options...
Gemma Morrison Posted November 21, 2018 Author Share Posted November 21, 2018 Thank you @Ehsan Link to comment Share on other sites More sharing options...
lomixture Posted November 22, 2018 Share Posted November 22, 2018 On 11/21/2018 at 11:37 AM, Ehsan said: @Martyn Houghton Ideally we would avoid recommending a SQL to report on this information when there is a view available in Hornbill to retrieve this information. Yes that would certainly be ideal, as well as the option to also filter on status. I will share this feedback with the team. +1 If we (being @Gemma Morrison and I) could get a filter based on the team, or even their line manager, it would be very useful. At the moment it's a lot of 'whose on DND' conversations across the floor! Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 27, 2018 Share Posted November 27, 2018 We have added a story to look to add some additional filters to the co-worker list, this is in the backlog and once scheduled we will post back here - thanks for the ideas we can see how these will be widely applicable. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 27, 2018 Share Posted November 27, 2018 @lokent @Martyn Houghton - We had a look; the Filter option in Co-Workers view filters the users list by first name, last name, team name or site name. So if you type in a team name in the filter box, the list will be filtered to only show users that are associated to the search term. Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 27, 2018 Share Posted November 27, 2018 So for example 2nd would return this filtered list of users Which relates to the members of the 2nd Line group (as below) 1 Link to comment Share on other sites More sharing options...
lomixture Posted November 27, 2018 Share Posted November 27, 2018 @Gemma Morrison Link to comment Share on other sites More sharing options...
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