Request Import Utility - Historic Updates Visibility

[Martyn Houghton]

@Steve G

Would it be possible to be able to set the visibility of the Historic Updates diary updates?

Cheers

Martyn

[Steve G]

Hi @Martyn Houghton,

The visibility can be set using the h_updatetype column in the HistoricUpdateMapping. The historic updates functionality was originally based on the Supportworks call diary visibility, which was using different bits in the value to work out update type and visibility.

Bit 512 was the "hide from the portals" bit, so if you set a value of 1 in h_updatetype then the update will have a "public" visibility (visible by customers who have access to the request in the portals), and if you set a value of 513 then the update will be private, so not visible in the portals.

Cheers,
Steve

[Martyn Houghton]

@Steve G

Thanks for the guidance.

Cheers

Martyn