Martyn Houghton Posted November 21, 2018 Share Posted November 21, 2018 @Steve G Would it be possible to be able to set the visibility of the Historic Updates diary updates? Cheers Martyn Link to comment Share on other sites More sharing options...
Steve G Posted November 23, 2018 Share Posted November 23, 2018 Hi @Martyn Houghton, The visibility can be set using the h_updatetype column in the HistoricUpdateMapping. The historic updates functionality was originally based on the Supportworks call diary visibility, which was using different bits in the value to work out update type and visibility. Bit 512 was the "hide from the portals" bit, so if you set a value of 1 in h_updatetype then the update will have a "public" visibility (visible by customers who have access to the request in the portals), and if you set a value of 513 then the update will be private, so not visible in the portals. Cheers, Steve Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 23, 2018 Author Share Posted November 23, 2018 @Steve G Thanks for the guidance. Cheers Martyn Link to comment Share on other sites More sharing options...
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