Jump to content

Customer Portal - Forgotten Password link does not work consistently.

Martyn Houghton

Recommended Posts

The Forgotten Password process for the Customer Portal, only appears to work if you open up the emailed link in the same browser session that you request the link from. If clicking on the email link and trying to reset the password in a different browser/session fails with an invalid session message.


Can this be looked at, as you cannot be assured the same browser session will be available/used.

We are in the process of loading a large number of contacts in to the system and all of them will need to use the Forgotten Password option to reset their passwords, as it is not possible to load them with the current Contact Importer Tool.



Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...