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Posted

How do we implement a rule on a closed Service Desk mailbox that forwards a reply message to anyone who send an email to the mailbox?

  • 2 weeks later...
Posted

If is no longer in use by Hornbill then perhaps the query of implementing a rule for it should be something for your mail server administrators to advise on?

  • 3 months later...
Posted

@Victor,

With regards to this issue; there is a correction. It has been confirmed that the mailbox is in use and what is required is an auto response to a new email to log a request to the service desk mailbox with a message asking them to use the self-service portal but there are some exceptions to the rule.

I look forward to your feedback on this matter.

Rgds,

Izu

Posted
8 minutes ago, Izu said:

what is required is an auto response

This functionality, to send an automatic reply, does not exist in Hornbill. 

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