Izu Posted November 16, 2018 Posted November 16, 2018 How do we implement a rule on a closed Service Desk mailbox that forwards a reply message to anyone who send an email to the mailbox?
Victor Posted November 28, 2018 Posted November 28, 2018 @Izu what do you mean by a "closed" mailbox?
Victor Posted November 28, 2018 Posted November 28, 2018 If is no longer in use by Hornbill then perhaps the query of implementing a rule for it should be something for your mail server administrators to advise on?
Izu Posted March 12, 2019 Author Posted March 12, 2019 @Victor, With regards to this issue; there is a correction. It has been confirmed that the mailbox is in use and what is required is an auto response to a new email to log a request to the service desk mailbox with a message asking them to use the self-service portal but there are some exceptions to the rule. I look forward to your feedback on this matter. Rgds, Izu
Victor Posted March 12, 2019 Posted March 12, 2019 8 minutes ago, Izu said: what is required is an auto response This functionality, to send an automatic reply, does not exist in Hornbill.
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