Izu Posted November 16, 2018 Share Posted November 16, 2018 How do we implement a rule on a closed Service Desk mailbox that forwards a reply message to anyone who send an email to the mailbox? Link to comment Share on other sites More sharing options...
Victor Posted November 28, 2018 Share Posted November 28, 2018 @Izu what do you mean by a "closed" mailbox? Link to comment Share on other sites More sharing options...
Izu Posted November 28, 2018 Author Share Posted November 28, 2018 It's no longer in use. Link to comment Share on other sites More sharing options...
Victor Posted November 28, 2018 Share Posted November 28, 2018 If is no longer in use by Hornbill then perhaps the query of implementing a rule for it should be something for your mail server administrators to advise on? Link to comment Share on other sites More sharing options...
Izu Posted March 12, 2019 Author Share Posted March 12, 2019 @Victor, With regards to this issue; there is a correction. It has been confirmed that the mailbox is in use and what is required is an auto response to a new email to log a request to the service desk mailbox with a message asking them to use the self-service portal but there are some exceptions to the rule. I look forward to your feedback on this matter. Rgds, Izu Link to comment Share on other sites More sharing options...
Victor Posted March 12, 2019 Share Posted March 12, 2019 8 minutes ago, Izu said: what is required is an auto response This functionality, to send an automatic reply, does not exist in Hornbill. Link to comment Share on other sites More sharing options...
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