SSO on Service Portal and Windows 10

[derekgreen]

Hi - We have recently started issuing laptops running Windows 10 (don't scoff, we're a cash strapped local authority!) and users have reported issues accessing the service portal on their new devices. We use ADFS to allow for single sign on but the Windows 10 users are reporting that they need to log in to the portal with their network credentials. Anyone else had this issue?

[Victor]

@derekgreen - I can think of possibly two reasons: one, in your authentication policy or policies one you have IWA enabled and for some reason, the authentication fails in which case the user will be asked for credentials or two in your authentication policy or policies one you have forms based authentication enabled. Have read through this Microsoft document, perhaps it helps: https://docs.microsoft.com/en-us/windows-server/identity/ad-fs/operations/configure-authentication-policies. You might also want to check if authentication pass through is enabled on the new machines... https://wiki.hornbill.com/index.php/Enabling_Single_Sign_On_in_Your_Web_Browser