Dan Munns Posted November 7, 2018 Posted November 7, 2018 Hi, We are having an issue with some people unable to add attachments to calls because they are too large. However I have set the file size limit to 20MB and the file is 14.6MB. Some people within the team can add the attachment but others, including myself, cannot. All people unable to add the file have the same roles (and a couple extra) as the person who can upload. Any ideas?
Victor Posted November 7, 2018 Posted November 7, 2018 4 hours ago, Dan Munns said: We are having an issue with some people unable to add attachments to calls because they are too large Do you/they get a message from Hornbill saying this?
Dan Munns Posted November 7, 2018 Author Posted November 7, 2018 Yep. It says the max file size is 10MB (which it isn't) We have cleared cache and used different browsers with no change in the message.
Victor Posted November 7, 2018 Posted November 7, 2018 @Dan Munns can you do one of these https://www.hornbill.com/support/, please? ... We'll need an API key, a session perhaps, etc.
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