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Posted

Hi,

We are having an issue with some people unable to add attachments to calls because they are too large. 

However I have set the file size limit to 20MB and the file is 14.6MB. 

Some people within the team can add the attachment but others, including myself, cannot. 

All people unable to add the file have the same roles (and a couple extra) as the person who can upload.

Any ideas?

Posted
4 hours ago, Dan Munns said:

We are having an issue with some people unable to add attachments to calls because they are too large

Do you/they get a message from Hornbill saying this?

Posted

Yep. It says the max file size is 10MB (which it isn't) 

We have cleared cache and used different browsers with no change in the message. 

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