Dan Munns Posted November 7, 2018 Share Posted November 7, 2018 Hi, We are having an issue with some people unable to add attachments to calls because they are too large. However I have set the file size limit to 20MB and the file is 14.6MB. Some people within the team can add the attachment but others, including myself, cannot. All people unable to add the file have the same roles (and a couple extra) as the person who can upload. Any ideas? Link to comment Share on other sites More sharing options...
Victor Posted November 7, 2018 Share Posted November 7, 2018 4 hours ago, Dan Munns said: We are having an issue with some people unable to add attachments to calls because they are too large Do you/they get a message from Hornbill saying this? Link to comment Share on other sites More sharing options...
Dan Munns Posted November 7, 2018 Author Share Posted November 7, 2018 Yep. It says the max file size is 10MB (which it isn't) We have cleared cache and used different browsers with no change in the message. Link to comment Share on other sites More sharing options...
Victor Posted November 7, 2018 Share Posted November 7, 2018 @Dan Munns can you do one of these https://www.hornbill.com/support/, please? ... We'll need an API key, a session perhaps, etc. Link to comment Share on other sites More sharing options...
Dan Munns Posted November 8, 2018 Author Share Posted November 8, 2018 Done 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now