enhancement Get Request Details node to return request feedback status

[Ria]

Hi

I'd like to see an enhancement to the business process to enable the feedback status to be available on the request details node

It would be helpful to allow us to see where feedback has been received and amend the status accordingly

[Guest Paul Alexander]

+1 for this please.

We'd like to be able to automatically email the support desk manager if negative feedback has been left. Is this possible please?

[Martyn Houghton]

+1 for us, but I presume we would also need a Suspect Node - Wait for Feedback with the expiry facility as well, as feedback happens after the requests has been resolved/closed.

Cheers

Martyn