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Re-opening Closed/Resolved Requests


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Hi @Jeremy

We do have a change in our backlog for when you are manually updating a request from an email.  For example, an email comes in and you use the ''Apply to Request'' option.  You enter the request ID and it brings up a closed request.  At this point an option will be provide to re-open the request and/or contact the owner of the request to let them know an update has been applied. 

Is this what you are looking for?



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